These terms and conditions (the “Terms and Conditions”) govern the use of www.sure.co.nz (the ”Site”). This Site is owned and operated by Sure Brand Development Ltd. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understood these terms and conditions and agreed to abide by them at all times.
All content published and made available on our site is the property of Sure Brand Developments Ltd and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate of offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit. Suspend of terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Users may post the following information on our Site:
- Videos; and
- Public comments.
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you prove to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods and Services
These Terms and Conditions govern the sale of all goods (both digital and physical) and services available on our Site.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid via your payment method. In accordance with money laundering laws, we are unable to refund via an alternative method. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: Inform Sure Brand Developments Ltd in writing, 1 month prior to when you wish to cancel your subscription. Your subscription will then be deactivated within that 1-month period.
We offer the following free trial of our digital goods: Limited access to any software is provided for a 7-day evaluation period. Full access is provided via full software download upon full and complete payment.
At the end of your free trial, the following will occur: Your software will cease to work after the free trial. Please contact us to purchase the full software.
To cancel your free trial, please follow these Steps: The software will cease to work after the free trial period, and you are requested to delete the software.
Business customers are able to open an account with us. This will allow their accounts department to pay for orders within 14 days of order date. Please email for the necessary forms and approval to open an account. Minimum annual spend amounts apply in order to qualify.
Trade, Retail and Wholesale customers
To qualify for Trade, Retail and Wholesale discount pricing, you must open an account with us. Once approved and opened, all orders then placed on this website will show and charge at your pricing rate once you have logged in. If you are not ‘On Account’ (see above) with us, then you will need to prepay for orders prior to them being despatched. Please see our payments policy below.
We accept the following payment methods on our Site:
- Credit Card via Stripe
- Bank transfer
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
Payments by Bank Transfer are due within 7 business days of the order date or your order will be cancelled, with ordered items returned to available stock.
Payments ‘On Account’ are due 14 days from the invoice date. The goods will be considered the property of Sure Brand Developments Ltd until goods are paid for in full. Unpaid accounts over 3 months old may be referred to a debt collection agency. The full cost of this collection service will be added to your owed total and will be payable by you.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
If you initiate a chargeback with your bank, then the goods are considered the property of Sure Brand Developments Ltd once more, and must either be immediately returned with a tracked parcel, or you must pay for them within 7 days. Unpaid orders after 14 days will be referred to a debt collection agency, with all costs involved, in addition to any costs associated with the chargeback, passed onto you for payment.
Dispatching of Orders
Sure Brand Developments Ltd endeavour to dispatch orders Monday, Wednesday and Fridays or within 24 hours of full payment being received, or 24 hours of order for customers ‘On Account’. Orders will only be dispatched on business days, this excluded weekends and public holidays. From time to time this will not be possible and orders may be delayed due to staff not being available to dispatch orders due to illness or holidays, or due to an overload of orders at certain times of the year. If there will be an extended delay period where orders will not be dispatched, then a message banner with dispatch date will display on our website. If a cut item is out of stock there will be an additional delay of up to 5 days to allow restocking.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- NZ Post Standard Letter Delivery, please allow 7-10 business days; or
- Courier standard delivery, 5-7 business days
- Next day courier delivery. This is not a standard courier option, and if you require this, please contact us at prior to ordering to arrange. Sure Brand Developments Ltd can not guarantee that the parcel will arrive the following day.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays. Packages will only be considered lost after 15 business days. If we have signed delivery information, then the package will be considered delivered. We can provide you with your tracking number and the contact details of the courier company used so that you may claim a refund from them for your lost parcel. We accept no responsibility for orders lost when NZ Post was selected as the delivery method.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside New Zealand, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds for Goods
Refund requests must be made within 20 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Good is broken;
- Good does not match description; or
- Good has a manufacturing fault
Refunds do not apply to the following goods;
- Used items (unless there is a manufacturer’s fault that appears after use
- Change of mind
- Wrong size ordered
Refunds for Services
All services sold on our Site are non-refundable, please refer to the Terms of Trade provided at engagement of service.
Returns can be made by mail. To return a good by courier, follow the following procedure:
- You must first contact Sure Brand Developments Ltd, providing photos and a description of the problem.
- If you return request is accepted, then you will be instructed to send the goods back at your cost.
Please refer to the email reply for the address to send returns to. All shipping costs are not refundable.
The following guarantees apply to our Site:
- Sure Brand Developments Non-Stick Sheets when used in a domestic setting are guaranteed for 1 year from date of purchase.
- Sure Brand Developments Non-Stick Sheets when used in a commercial setting are guaranteed for 3 months from date of purchase.
- Guarantees are void if metal instruments or utensils are used in conjunction with the Non-Stick sheets, liners and IronSoles, or if the purchased item was not used in accordance with standard advertised use.
Consumer Protection Law
Where the Consumer Guarantees Act 1993, the Contract and Commercial Law act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site may contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our sites.
Limitation of Liability
Sure Brand Developments Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site or the use of any of our products or services.
Except where prohibited by law, by using this Site you indemnify and hold harmless Sure Brand Developments Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of New Zealand.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
You can also contact us through the feedback form available on our Site.
Effective Date: 24th day of November, 2022